Legal
Privacy Policy
Last updated: January 2025
TradeFlow Business Systems ('we', 'us', 'our') respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights regarding your data when you use our website and purchase our digital products.
When you visit our website or buy one of our templates, we collect the information needed to complete your order and support you. This includes your name, email address and billing address, along with payment details, which are processed securely through Shopify — we never store your full card details ourselves. We also collect browsing and usage data through cookies and analytics tools, such as the pages you view and how you found us.
We use your information to fulfil your order and deliver your digital products, provide customer support when you need it, and send you purchase confirmations and important updates about products you've bought. We also use aggregated usage data to improve our website and refine the range of templates and toolkits we offer, so they stay genuinely useful for tradies and small business owners.
Our website uses cookies to keep it working properly — for example, remembering items in your cart — and to power analytics that help us understand how the site is used, such as which templates are most popular. This lets us make better decisions about what to build next. You can control or disable cookies at any time through your browser settings, though some parts of the site may not work as smoothly if you turn them off.
We do not sell your personal information to anyone. We only share it with trusted service providers who help us run the business — for example, Shopify, which handles secure payment processing and order management on our behalf. These providers can only use your information to carry out the services we've engaged them for, and nothing else.
We take reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. That said, no method of transmitting or storing data over the internet is completely secure, so while we work hard to safeguard your information, we can't guarantee absolute security.
You have the right to access the personal information we hold about you, ask us to correct anything that's inaccurate, or request that we delete your information. To make a request, just email us at support@tradeflowsystems.com.au and we'll respond within a reasonable timeframe.
We may update this Privacy Policy from time to time to reflect changes in how we operate or in relevant requirements. When we do, we'll revise the 'last updated' date at the top of the page so you can always see when the latest version came into effect. We encourage you to review this page occasionally to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at support@tradeflowsystems.com.au.